The Payments section shows a list of the payments included in the Flywire Invoicing application. Payments can be made using Flywire’s payment service, the pre-booking information, the static payment information, or through an offline method.
The main payments list displays the following information: payment ID/details, payment method, date, customer, associated invoice number, payment status, and the amount paid. The payments list will display all payments, including partial payments, regardless of payment type and status.
Initiated - The payer has created a booking, but Flywire has not received the funds. This update occurs in near real-time.
Guaranteed - The payment status changes from Initiated to Guaranteed when Flywire receives the funds. This update occurs in near real-time.
Delivered - The payment status changes from Guaranteed to Delivered when Flywire has sent a disbursement of payments to the biller. Transactions will update to Delivered at a set time each day.
Cancelled - An Initiated payment can change to Cancelled if it was cancelled by the payer or if the payment booking has expired. A payment booking expires 8 days after it was created and no funds have been received. Guaranteed and Delivered transactions cannot be cancelled by the Payer.
Note: A payment can change from Cancelled to Initiated, Guaranteed and through to Delivered when the payment is re-initiated and Flywire has received funds.
Filter and find payments
If you know some of the information about the payment you're looking for, you can enter it into the search bar. You'll be able to see all results that match the search criteria.
To see a related group of payments, you can use Filter.
- Go to Payments.
- Select Filter.
- Select the criteria for the payments you'd like to view. You can filter by customer(s), company branch(es), payment date, payment status, payment amount, payment method, and/or receiving account.
What does it mean when a payment type is "Online"?
Offline payments are recorded transactions that were paid outside of the Flywire application. These include the payment types bank transfer, cash, and check.
Online payments are transactions that have been made through the Flywire application using either the Pay Now or Pre-booking Information payment method.
You can accept online payments by selecting the correspondent payment method when creating an invoice:
- Pay now - When you save and send a new invoice, the customer can view it online from their payer account or directly from the email they receive. They select the "Pay Now" button to initiate an easy, secure payment process using Flywire’s international payment service.
- Pre-booking information - The online invoice sent to the customer will include all the necessary instructions to make a payment via different channels (wire transfer, ACH payments, etc.), other than using the Flywire’s payment service.
- Static payment - You can use this method if you have a biller account with Flywire but are not yet set up with our payments processing platform. Once you add your bank account details to your account, you can select "Static payment" from the payment method drop-down menu and one or more receiving accounts from the "Add invoice" page. The customer will be able to send you a bank transfer using the bank account details on the invoice.
I have a question about a payment.
If you have a question about a payment, please contact Flywire's client services department.